The General Managers

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John P. Kotter  (автор)

 

Издателство:  

The Free Press 

Collier Macmillan Publishers

Език: английски език
Раздел: Мениджмънт и човешки ресурси

 

Твърда корица с обложка, голям формат  |  221 стр.  |  582 гр.

(неизползвана, здрава и чиста книга с печат за дарение с леко захабен външен вид)

 

*

 

На задната корица:

 

How do effective executives get things done? What demands do they face? What skills and abilities count most for job performance? And why are some managers more successful than others?

 

"Kotter's landmark portrayal of general managers at work offers new insights about actual managerial performance. He documents the importance of 'growing up in a business' for career development and business competence__ Most important, by identifying and depicting the most effective managers in his study, he documents the value of different approaches to management. His work represents a monu­mental contribution to all who educate, advise, select and evaluate general manager  and to general managers themselves."

—Carol T. Schreiber

General Electric Company

 

"Excellent. Kotter is describing the real world of general managers rather than the theoretical portrait which rarely matches any business activity I've known. All business school students should read The General Managers."

—Andrew Heiskell

Former Chairman of the Board and CEO Time, Inc.

 

"This is a path-breaking contribution to our knowledge of the work and behavior of general managers. Most importantly John Kotter analyzes the implications of the differences as well as the similarities in the behavior of the general managers he studied. He destroys the myth of the professional manager who can be successful in any organization."

—Rosemary Stewart

Oxford Centre for Management Studies author of Managers and their Jobs

 

"An excellent job... A very thorough study of the kind of problems and activities engaged in by general managers_ I would recommend it very strongly to anyone who has an intense interest in learning to become a general manager."

—Renn Zaphiropoulos President and CEO Versatec, Inc.

 

 

**

 

От вътрешната страна на обложката:

 

The great business legend of the past half-century is that of the "professional mana­ger" who can step into any business or division and run it well.

 

Now this legend is reduced to myth. And the advice from Harvard's John P. Kotter to the millions of American executives who want to move up is this: stay put and learn your trade. Successful managers are made very slowly—not born or bought.

 

In this landmark study of managerial behavior, Kotter takes a close look at how leading general managers do their jobs. Based on first-hand studies of 15 successful managers in a broad cross-section of American business, this is a revealing profile of how the best execu­tives get things done. Never before have so many been studied in such depth—or with such insight.

 

The effective general manager, Kotter shows, is a specialist, and a team player. He depends on a painstakingly detailed knowledge of the industry, technology, product, market, and competitors— knowledge that takes years to develop. Equally important are the large, informal networks of cooperative relationships that help him make crucial decisions. It is people—sometimes hundreds of them, from colleagues and customers to bosses and subordinates—who keep the manager in touch with a mass of complex informa­tion. Outsiders, no matter how talented or well trained, rarely do as well.

 

Much more than a fascinating profile of the day-to-day activities of America's leading executives, this is an unpre­cedented look at what it will take to put American business on top—and keep it there. The General Managers is destined to become one of the classic works in the management literature.

 

JOHN P. KOTTER is Professor of Organizational Behavior at the Harvard Business School. His many books include Organizational Dynamics and Power in Management.

***
 
Contents
 
 
Preface xi
 
 
1   INTRODUCTION 1
 
The Participants in the Study 2
A Few Examples: Gaines, Thompson, and Richardson 4 The Findings and Their Presentations: Some Initial Comments 6
The Organization of the Book 6 The Major Themes 7
 
 
2.   THE GENERAL MANAGEMENT JOBS: KEY CHALLENGES AND DILEMMAS 10
 
The Jobs, the Context and the Emergent Demands   11
job Demands I: Challenges and Dilemmas Associated with the
Responsibilities 12 Job Demands II: Challenges and Dilemmas Associated with the
Relationships 15 The Overall Demands: A Summary 19 Differences in Job Demands 22 Se-ven Different Kinds of GM Jobs 23 Different Business and Corporate Settings: The Impact of Size, Age, Performance Level, and Other Factors 27 Summary and Discussion 30
 
 
3. THE GENERAL MANAGERS: PERSONAL AND BACKGROUND CHARACTERISTICS 34
 
Common Personal Characterisdcs 35
Basic Personality 35
Knowledge and Relationships 39
Job-related Reasons for the Similarities 40 Common Background Characteristics 44
Childhood Family Environment 44
Educational and Career Experiences 46
Possible Reasons for the Background Similarities 48 Differences in Personal and Background Characteristics   51
Age-related Differences 52
Job-related Reasons for Individual Differences 53
Main Factors Creating Misfits 56 Summary and Discussion 57
 
 
4. GENERAL MANAGERS IN ACTION: 
PART I—SIMILARITIES IN BEHAVIOR 59
 
The Approach 60
Agenda Setting 60 Network Building 67
Execution: Getting Networks to Implement Agendas 71 Underlying Reasons for the Basic Approach 76
Forces Behind the Agenda-setting Process 76
Forces Behind the Network-building Process 78
Forces Behind the Execution Process 78 Manifestations of This Approach in Daily Behavior 79
The Twelve Visible Patterns in How They Use Their Time 79
A Specific Example 81 Job-related Reasons for the Similarities 85
Patterns Directly Related to Their Approach to the Job 85
The Efficiency of Seemingly Inefficient Behavior 88 Summary and Discussion 92
 
 
5. GENERAL MANAGERS IN ACTION: 
PART II— DIFFERENCES IN BEHAVIOR 95
 
The Basic Patterns 96
The Range of Differences 96 Antecedents 97 Tom Long 97
The Job and Its Context 99 Tom 101
Tom's Approach to the Job 103 Daily Behavior 104 Richard Papolis 107
The Job and Its Context 107 Richard 111
Richard's Approach to the Job 112 Daily Behavior 115
Long and Papolis: A Few Final Observations 116 Differences in Behavior, Their Antecedents, and
Performance   117 Summary and Discussion 119
 
 
6.  SUMMARY, DISCUSSION, AND IMPLICATIONS FOR INCREASING GM PERFORMANCE 121
 
Summary 122 Job Demands 122
The Personal Characteristics of Effective General
Managers 124 Similarities in the Behavior of Effective General
Managers 126 Differences in Behavior 128 The Overall Findings: A Summary Comment 130 Implications for Corporate Selection, Development, and
Staffing Practices 131 Finding GMs: Insiders or Outsiders 134 Developing GMs 135
Designing and/or Selecting Training Programs 137 Matching People and Jobs 138 Implications for Managing General Managers 139 Helping New GMs Get Up to Speed 139 The Role of Formal Planning and Performance Appraisal 140 All owing Appropriate Differences 141 Minimizing the "I Can Do Anything" Syndrome 142
 
Implications for Formal Education 143
Admissions 143 The Curriculum 144 Career Management   145 Broadening Perspectives 146 Implications for Management Theory and Research 147 Key Implications for Managerial Behavior Theory 147 Key Implications for Research Topics 149 Key Methodological Implications 150
 
 
APPENDIX A  THE STUDY 155
The Process of Inquiry 156
An Example of the Methodology in Action 157 The Process in Retrospect: A Few Reflections   160
 
 
APPENDIX B   INTERVIEW GUIDES 163
For Associates of the GMs 163 For the General Managers 163
 
 
APPENDIX C   QUESTIONNAIRES 165
The Strong-Campbell 165
The Occupational Scales   166
Other Scales 167 The Background Questionnaire 167
 
 
APPENDIX D   RESUMES FOR THE GENERAL MANAGERS 175
Gerald Allen 177 Bob Anderson 178 John Cohen 179 Dan Donahue 180 Frank Firono 181 Terry Franklin 182 Chuck Gaines 183 Paul Jackson 184 Tom Long 185 Jack Martin 186 Richard Papolis 187 Richard Poullin 188 Michael Richardson 189 B. J. Sparksman 190 John Thompson 191
 
 
APPENDIX E   APPRAISING GM PERFORMANCE 192
 
The Method Employed 192 The Rating 193
Notes 195 Bibliography 207 Index 215
 
 
 
Характеристики
В наличност:
Да
Език
английски
Автор
John P. Kotter
Издателство
Collier Macmillan Publishers, The Free Press
Град
London, New York
Година
1982
Страници
221
Състояние
неизползвана книга
ЗАБЕЛЕЖКА
здрава и чиста книга с печат за дарение с леко захабен външен вид
Националност
американска
Корица
твърда
Формат
голям
Ширина (мм)
160
Височина (мм)
240
Дебелина (мм)
24
Тегло (гр.)
582
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